Privacy Policy

Version 2.0, 31-Jul-2019

At Skyber we work hard to provide a really good service - looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better service.

What this policy covers

The Data Controller is Skyber - Smart Solutions Ltd (collectively referred to as “we” or “us” in this Policy). The “services” that we offer are: Use of the website (skyber.co.uk), and our GardenMap product (www.gardenmap.com).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy policy (“Policy”), which:

  • sets out the types of personal data that we collect.
  • explains how and why we collect and use your personal data.
  • explains when and why we will share personal data with other organisations.
  • explains the rights and choices you have when it comes to your personal data.

We offer different products and services, so we want you to be clear about what the Policy covers.

Using our Services (referred to in this Policy as “our Services”) means:

  • Use of the websites (“our Website”) - skyber.co.uk
  • Use of the mobile applications (“our Mobile Apps”), and their websites:

This Policy also applies if you contact us or we contact you about our Services.

Our Website or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

When you register for our Services, you may provide us with:
  • Your personal details, including your name, and email addresses
When you browse our Website or use our Mobile Apps and their websites, we may collect:
  • Information about your online browsing behaviour on our Websites and Mobile Apps
  • Information about any devices you have used to access our Services; (including device make, model and operating system, IP address, browser type and mobile device identifiers).
When you add a garden to GardenMap:
  • All the information you enter, which may include the location of your garden (which is likely to be your home address), the extent of your garden, the layout and planting in your garden, details of previous garden purchases, and future garden planning. Information about the other GardenMap users you have shared your garden with.
When you contact us or we contact you or you take part in, surveys or questionnaires in relation to our Services, we may collect:
  • Personal data you provide about yourself anytime you contact us about our services,(for example, your name, username and contact details) including by phone, email or post when you speak with us through social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.
  • Your feedback and contributions to surveys and questionnaires.

Other sources of personal data

We will also receive your personal data from any friend of yours who shares our services with you.

How and why do we use personal data

We use personal data to:
We use personal data to:This means that processing your personal data allows us toDo we have to process your personal data in this way?
Make our services available to you:Manage the accounts you hold with us.We need to process your personal data so that we can manage your customer accounts, provide you with the services you want to subscribe to.
Manage and improve our day-to-day operations:Manage and improve our Websites and Mobile AppsWe use cookies and similar technologies on our websites and apps to improve your customer experience. Some cookies are necessary so should not be disabled if you want to make use of the full functionality of our Websites and Mobile Apps. Other cookies can be disabled, but this may affect your customer experience.
Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with youWe rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems(including security) and our services.
Personalise your experience of our services:Provide you with relevant marketing communications (by email), relating to our services. We may measure the effectiveness of our marketing communications.We want to ensure that we provide you with marketing communications, that are relevant to you. To achieve this we measure your responses to marketing communications relating to your services we offer, which means we can offer you services that better meet your needs as a customer.
Provide you with any additional support requirements to help you manage your account with us.Collecting this information allows us to provide you with additional support requirements.
Contact and interact with you:Contact you about our Services, for example by phone, or email or responding to social media posts that you have directed at us.We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
Invite you to participate in and manage customer surveys, questionnaires and other market research activities.We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice.
We will also receive your personal data from any friend of yours who shares our services with you.We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice.

Sharing personal data with Service Providers

When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Service ProvidersWe work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, cloud data storage services. We only share personal data that enable our Service Providers to provide their services.

Sharing personal data with other organisations

We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must share the personal data.
  • if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk).
  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.
  • to any other successors in title to our business.

How we protect personal data

We use computer safeguards such as firewalls and data encryption, and use secure storage for your data.

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
  • We use cloud data storage services wherever possible to secure your information.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy.

How long we keep personal data for

We will not keep your personal data longer than we need to, how long this is depend on several factors, including:

  • Why we collected it in the first place;
  • How old it is;
  • Whether there is a legal/regulatory reason for us to keep it;
  • Whether we need it to protect you or us.

Cookies and similar technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience as laid out in our Cookie Policy

Subject access rights

You have a right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please contact us.

Other data protection rights

In relation to your personal data, you also have the right to:

  • In some circumstances, to receive some of your information in a useable format and/or request we transmit that data to a third party where this is technically feasible – this is called data portability. Please note that this right only applies to information which you have provided to us.
  • Ask that we update your information if it is inaccurate or incomplete.
  • Ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse the request.
  • The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed.

The ICO website www.ico.org.uk contains more detail on the data protection rights mentioned above. Or if you would like to speak to us about these rights in more detail, please contact us.

How to contact us

If you have any questions about how we collect, store and use personal data please contact us:

Email: Contact Us

Mail: Data Protection Officer, Skyber - Smart Solutions Ltd, Trenedden Barn, Lansallos, Looe PL13 2QE, UK

Changes to this policy

We reserve the right to change this policy at any time, so please check back regularly to keep informed of updates to this policy. We will notify you of any changes by updates to this page.

Sustainability Policy

Version 1.0, 01-Jan-2019

As an innovative technology company, we will contribute to the development of a sustainable future through our business. We are committed to minimising the production of waste, using renewable energy, minimising travel, developing talent, reducing our impacts on ecological systems and contributing to the wellbeing of people and communities at a local level.

Waste

We are committed to Reduce, Reuse, Recycle. We consider waste reduction and recyclability when purchasing. We reuse packaging, and make redundant equipment available for new users.

Renewable Energy

We choose renewable energy suppliers. We will help employees working from home to use renewable energy.

We choose to use service providers who use renewable energy to provide their services.

Travel

We minimise travel, use bike / bus / train where practical, and avoid single purpose journeys.

We support employees working from home, or in shared spaces close to home, to eliminate the environmental impact and wasted time of the daily commute.

Local Communities and Environment

We support our employees to contribute to their local community, and to improve their local environment. We encourage taking personal responsibility, to help neighbours, and improve the local environment.

Developing Talent

We will foster a collaborative culture to maximize the expertise and abilities of all employees.

We support the development of technical talent within our region through support of education outreach programs.

Equality Policy

Version 1.0, 01-Jan-2019

Introduction

Skyber is an equal opportunity business taking into account the diversity within our employees, suppliers, and customers.

We believe that everyone should be treated equally, regardless of their age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation; and that equal treatment is in the best interests of the Company and its employees to utilise the skills of the total workforce.

Commitment to Equality and Diversity

The Equality Policy requires commitment from everyone within the Company. Our Business owner, Chris Pawley, is responsible for the implementation and effective operation of this policy.

This policy and the legislation it represents will be taken into account during the development of our products and services, and during day to day operations.

Our Responsibilities

As an employer we ensure that we have a workplace where staff feel valued, respected and included. Upon commencement of their employment, staff will be informed of the existence of this Policy and the company’s expectations of them under its terms. Harassment, exclusion and bullying will not be tolerated on any level. All staff should feel comfortable at work and always be treated with dignity and respect.

We will ensure that fair standards of employment practice and proper records of employment decisions are maintained.

We will deliver training on new and revised legislation to all our staff.

We will treat all our suppliers, and customers with respect, courtesy and consideration at all times.

Employees’ Responsibilities

All of our employees must adhere to and comply with this Policy and the spirit in which it is written.

Employees must treat all colleagues, suppliers, and customers with courtesy, respect and consideration at all times.

If employees believe that any form of discrimination is taking place within the workplace, we expect them to report this to senior management immediately.

Your Rights & Responsibilities

You can expect to be treated with respect, courtesy and consideration at all times by our staff and we expect you to treat our staff in the same way.

You will not be discriminated against, or treated less favourably in any way on the grounds of your age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation.

Recruitment

Wherever possible all vacancy advertisements will include an appropriate short statement on equal opportunity and diversity, and steps will be taken to ensure that knowledge of vacancies reaches all areas of the community. We will also endeavour to ensure that all vacancies are advertised both internally and externally simultaneously.

The selection criteria (job description and employee specification) for all roles will be kept under constant review to ensure that they are essential for the effective performance of the job.

Remuneration will be set for the advertised position before applicants are seen and selected.

Wherever possible, more than one person must be involved in the recruitment and selection process. In addition, the reasons for the selection and rejection of applicants for vacancies must be recorded.

Employee Training and Promotion

Whilst all training and employment opportunities will be offered strictly on merit, we will encourage underrepresented groups to apply for these opportunities within our company.

Wherever possible, efforts will be made to identify and remove unnecessary or unjustifiable barriers and provide appropriate facilities and conditions of service to meet the special needs of disadvantaged and/or underrepresented groups.

Objectives of the Policy

No applicant, employee, supplier, or customer will receive less favourable treatment or be subjected to any form of discrimination.

All employees and customers will be given the help they need to attain their full potential wherever that is possible.

We secure the best employees for our needs by accessing all sections of the community.

We achieve an ability based workforce that is in line with the working population mix.

Feedback and Complaints

We will deal with any complaints of discrimination quickly and in a constructive manner.

Any feedback or complaints that we receive will be dealt with compassionately. We appreciate that this can be a difficult subject to raise and individuals may feel uncomfortable or intimidated. We are committed to ensuring that you feel able to come forward without fear.

If you have any concerns, please contact:-

Chris Pawley
Business Owner at Skyber - Smart Solutions
Trenedden Barn, Lansallos, Looe, Cornwall, PL13 2QE
Tel: +44 (0)751 3044868
chris.pawley@skyber.co.uk

Conclusion

This policy runs through every function of our business. We understand the importance of equality and diversity and will ensure that this policy is being implemented by all concerned.

Monitoring & Review

We will monitor all of the feedback that we receive in relation to the issues affected by the Policy and will amend the policy as necessary.

The Policy will be updated with any amendments to existing legislation or new legislation.

In any event, this policy will be reviewed annually.